If you have a patron inquiry or complaint with a licensed casino in Ohio, we recommend you first address the issue or concern with casino management. After doing so, you may file your inquiry or complaint with the Commission, if necessary.
In order to review your inquiry or complaint, the Commission requests detailed information. If you wish to submit an inquiry or complaint, please download and complete the Patron Inquiry/Complaint Form to the best of your ability and submit the form either via email or to the following address:
Ohio Casino Control Commission
10 West Broad Street
Columbus, OH 43215
ATTN: Patron Inquiry/Complaint
Note: Patron inquiries or complaints regarding Ohio racinos should be directed to the Ohio Lottery Commission, as they are the appropriate regulatory agency.
Please understand that the Ohio Casino Control Commission's primary mission is to protect the integrity of casino gaming in this state. Consequently, the Commission will review your inquiry or complaint to ensure the casinos are complying with the law and their internal controls. If necessary, the Commission will take regulatory and enforcement action in the manner dictated by the circumstances and as permitted by law. However, the Commission cannot provide you with legal advice or an official legal opinion or bring any legal action on your behalf. Should you desire such a result, the Commission encourages you to seek advice from private legal counsel.